107: Panel: Metrics 2.0

Customer Support Leaders
21/08/2020 55 min
107: Panel: Metrics 2.0

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Episode Synopsis

Send us a textSpecials: Panel 9Five leaders join me to talk about the evolution of metrics in Support - which I’m whimsically calling Metrics 2.0. Welcome to Antonio King, who joins me for the first time. Watch out for him later in the series.

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