101: Panel: Return to Normality Customer Support Leaders 09/07/2020 1h 2min Listen "101: Panel: Return to Normality" Reproducir Descargar episodio Episode Synopsis Send us a textSpecials: Panel 6Six leaders join me to talk about the impact of the recent COVID crisis on Support, and how we might return to normality. More episodes of the podcast Customer Support Leaders 285: From Playbooks To Personalization: How CX Leaders Shape Customer Expectations And Outcomes; with Ty Givens 14/01/2026 284: Customer Support Leaders in 2026: Fresh Starts and More To Come; with Charlotte Ward and Alec Moloney 07/01/2026 283: From Values To Outcomes: Building A Customer Support Strategy That Works; with Conor Pendergrast 06/06/2025 282: Turning Difficult Customer Moments Into Lasting Trust; with Marc Haine 02/05/2025 281: Accuracy Beats Hype - Building Trustworthy AI With KCS; with David Kay 04/04/2025 280: Mastering Incident Management - Part 6 of 6; with Kat Gaines 07/03/2025 279: Is AI Overcooked in Support?; with Rob Dwyer 07/02/2025 278: Mastering Incident Management - Part 5 of 6; with Kat Gaines 03/01/2025 From The Archives: 56: Building Leaders in Your Team with Meredith Molloy 13/09/2024 277: Reducing Escalations Through Strategic Engineering Partnerships; with Robert Cabral 06/09/2024 Ver todos los episodios Share Facebook Twitter LinkedIn