114: Support Scope with Mo McKibbin

Customer Support Leaders
17/09/2020 9 min
114: Support Scope with Mo McKibbin

Listen "114: Support Scope with Mo McKibbin"

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Episode Synopsis

Send us a textWeek 37 Topic: Support ScopeMo McKibbin and I discuss whether it’s better for a support team to fragment internally to scale, or it’s better to limit scope and move responsibilities to other teams.

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