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Customer Service Culture [EN]

Customer Service Culture [EN]

Por: Paolo Fabrizio

Welcome to Paolo Fabrizio's podcast show about Digital Customer Service. Read more on https://customerserviceculture...

47 episodios disponibles

Latest episodes of the podcast Customer Service Culture [EN]

#46 What you do when the customer reaches the CEO? 09/09/2025

#45 The new balance after a rollercoaster AI year 14/07/2025

#44 Customers see internal communication issues 18/06/2025

#43 Avoid these slippery conversational hiccups 20/05/2025

#42 Why you need more thinking customers 23/04/2025

#41 Even a young job applicant is a customer 25/03/2025

#40 How to match customer support and sales 12/02/2025

#39 The great AI and human agents alliance 14/01/2025

#38 Digital channels are not for everybody 27/11/2024

#37 The service that customers love the most 22/10/2024

#36 Customer service can't fix poor culture 24/09/2024

#35 Using AI during or after the conversation? 03/07/2024

#34 My experience on training digital skills 22/05/2024

#33 Customer Culture: with AI no alibis 09/04/2024

#32 Is your customer team dehumanized? 13/03/2024

#31 Run a digital skill-matching check 14/02/2024

#30 A great conversation on digital experiences w/ Shep Hyken 17/01/2024

#29 Building a conversational service model - w/ Darko Popovic 12/12/2023

#28 Be proactive to anticipate the customer 31/10/2023

#27 Channel inconsistency kills the experience 04/10/2023

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