ZARZA We are Zarza, the prestigious firm behind major projects in information technology.
Listen "#32 Is your customer team dehumanized?"
Episode Synopsis
"When customers read our responses they experience more empathy with our chatbot than with our human agents!" It may seem a paradox, but it's exactly what some managers are complaining about these days. Paolo Fabrizio deep dives on this topic in this episode.
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#39 The great AI and human agents alliance
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#38 Digital channels are not for everybody
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#37 The service that customers love the most
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