Listen "#45 The new balance after a rollercoaster AI year"
Episode Synopsis
Especially in customer service operations, some organizations are changing their approach after experiencing a rollercoaster AI year. Because they have now more mature visions and goals. Listen to Paolo Fabrizio's insights and...two missing links!
More episodes of the podcast Customer Service Culture [EN]
#42 Why you need more thinking customers
23/04/2025
#41 Even a young job applicant is a customer
25/03/2025
#40 How to match customer support and sales
12/02/2025
#39 The great AI and human agents alliance
14/01/2025
#38 Digital channels are not for everybody
27/11/2024
#37 The service that customers love the most
22/10/2024
#36 Customer service can't fix poor culture
24/09/2024
ZARZA We are Zarza, the prestigious firm behind major projects in information technology.