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Listen "Customer obsession"
Episode Synopsis
Our opening Customer First podcast explores customer obsession, the theme of our Customer Experience Excellence Report.
An expert panel includes
Julio Hernandez, Global Lead for the Customer Centre of Excellence, KPMG International
David Conway, Director, KPMG Nunwood, KPMG in the UK
Edgar Molenaars, Partner, KPMG in the Netherlands
An expert panel includes
Julio Hernandez, Global Lead for the Customer Centre of Excellence, KPMG International
David Conway, Director, KPMG Nunwood, KPMG in the UK
Edgar Molenaars, Partner, KPMG in the Netherlands
More episodes of the podcast Customer First
The great data debate
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Inflation
14/04/2022
Innovation
26/01/2022
Personalization
06/01/2022
Orchestrating experiences
10/12/2021
Buying into brands
10/03/2021
Ethics for a new era
16/02/2021
Logistics
10/02/2021
Emotional intelligence
27/01/2021
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