ZARZA We are Zarza, the prestigious firm behind major projects in information technology.
Listen "Emotional intelligence"
Episode Synopsis
In this episode, the panel discusses how to stay emotionally connected to customers as we move to digital channels and how to use brands to build more meaningful relationships, while responding to those customers’ needs and desires for self-service channels.
Our panel this week inlcudes:
Mike Flodin, Principal, Customer Service Transformation, KPMG in the US
Aditya Rath, Partner, Customer and Operations Practice, KPMG in India
Katie Bolla, Partner, Customer and Digital Practice, KPMG in Canada
Our panel this week inlcudes:
Mike Flodin, Principal, Customer Service Transformation, KPMG in the US
Aditya Rath, Partner, Customer and Operations Practice, KPMG in India
Katie Bolla, Partner, Customer and Digital Practice, KPMG in Canada
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