#S1E2: Adrian Swinscoe: In 5 years time we will be excited by the possibilities but frustrated at the progress we have made.

Customer Experience Talks
13/05/2021 27 min Temporada 1 Episodio 2

Listen "#S1E2: Adrian Swinscoe: In 5 years time we will be excited by the possibilities but frustrated at the progress we have made."

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Episode Synopsis

Straight from United Kingdom, Mr Adrian Swinscoe, the Customer Experience Expert, is telling us what is Customer Experience and how it will look 5 years from now. If you are interested to discover more about Mr Swinscoe, visit his website: www.adrianswinscoe.com.

More episodes of the podcast Customer Experience Talks

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#S1E10: Dr Nadzeya Kalbaska: The best Customer Experience for me is when you do not have high expectations and the company is over-exceeding them. 08/07/2021
#S1E9: Milton Pedraza: We need to inspire people - our associates, educate them, touch them emotionally, so that they can touch the customer emotionally. 01/07/2021
#S1E8: Dr Jason Sit: Customer Experience is about emotions, behaviour, that can take time to pay back. 24/06/2021
#S1E7: Colin Shaw: We look at the experience from four perspectives: rational, emotional, subconcious and psychological to understand what's customer motivation. 10/06/2021
#S1E6: Prof. Felicitas Morhart: Customer experience is the biggest asset of brand's value. 10/06/2021
#S1E5: Arthur Hery: Investing in Customer Experience is going to create that extra difference which could enable a brand to succesfully strive in multiple enviroment. 03/06/2021
#S1E4: Kathy van de Laar: It is important that CX provides the proof of who the company is. 27/05/2021
#S1E3: Prof. Dimitrios Buhalis: Customer Experience is about understanding your client intimately and provide what they need before they know it. 20/05/2021
#S1E1: Prof. Barbara Neuhofer: the only way to go extramile is to provide meaningfull, personalised customer experiences. 06/05/2021
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