#S1E8: Dr Jason Sit: Customer Experience is about emotions, behaviour, that can take time to pay back.

Customer Experience Talks
24/06/2021 29 min Temporada 1 Episodio 8

Listen "#S1E8: Dr Jason Sit: Customer Experience is about emotions, behaviour, that can take time to pay back."

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Episode Synopsis

Our next guest is Dr Jason Sit, a global researcher in the areas of Customer Experience, Customer Value, and Omni-channel Retailing, covering various retail or business sectors. If you want to discover, the Customer Experience definition by Dr Jason Sit, press play! 

More episodes of the podcast Customer Experience Talks

#S1E11: Stefan Kolle: To be able to deliver great experience at the touchpoint, the whole organization needs to have that customer centric outlook. 15/07/2021
#S1E10: Dr Nadzeya Kalbaska: The best Customer Experience for me is when you do not have high expectations and the company is over-exceeding them. 08/07/2021
#S1E9: Milton Pedraza: We need to inspire people - our associates, educate them, touch them emotionally, so that they can touch the customer emotionally. 01/07/2021
#S1E7: Colin Shaw: We look at the experience from four perspectives: rational, emotional, subconcious and psychological to understand what's customer motivation. 10/06/2021
#S1E6: Prof. Felicitas Morhart: Customer experience is the biggest asset of brand's value. 10/06/2021
#S1E5: Arthur Hery: Investing in Customer Experience is going to create that extra difference which could enable a brand to succesfully strive in multiple enviroment. 03/06/2021
#S1E4: Kathy van de Laar: It is important that CX provides the proof of who the company is. 27/05/2021
#S1E3: Prof. Dimitrios Buhalis: Customer Experience is about understanding your client intimately and provide what they need before they know it. 20/05/2021
#S1E2: Adrian Swinscoe: In 5 years time we will be excited by the possibilities but frustrated at the progress we have made. 13/05/2021
#S1E1: Prof. Barbara Neuhofer: the only way to go extramile is to provide meaningfull, personalised customer experiences. 06/05/2021
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