In this episode, we will learn about Cask and discuss product management, process optimization, and development strategy from both the business and consulting perspectives. Kylie Harris is a Workplace Service Delivery Leader and a member of the ServiceNow exclusive partner Cask, where she focuses on improving employee experience in the connected workplace. The Customer Connection podcast helps you learn the implementation and adoption of the ServiceNow platform. This show is led by a Customer Experience Expert and Director of Customer Workflows, Jerry Campbell, and the Portfolio Managers, Gareth Millwood and Nick Derbawka.   Key highlights of the Episode: 04:35 ITSM integration 07:35 Opportunities while working at 7 Eleven 10:00 What is Cask? 12:03 Workplace service delivery practice   To learn more about the implementation and adoption of the ServiceNow Platform, subscribe to the Customer Connection Podcast on Apple Podcasts or wherever you listen to podcasts. For feedback, send us an email to [email protected].  See omnystudio.com/listener for privacy information.

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