In this episode, we will interview Mark Tognetti, the Senior Director for Creator Workflows Product Success at ServiceNow. Mark was previously Managing Director at PWC for 4 years, where he assisted with cloud and global payment processor transformation. The Customer Connection Podcast helps you learn the implementation and adoption of the ServiceNow platform. This show is led by a Customer Experience Expert and Director of Customer Creator, and Workflows-Leading Practices, Jerry Campbell, and Portfolio Manager Shanna Grier.   Key highlights of the Episode: 08:05- What is the Citizen Developer Program? 09:45 - What skills do you need to get started with the Citizen Developer Program? 11:02 - How does ServiceNow’s app engine differ from other low-code systems and how does it help customers? 16:10 - What are the top priorities and business objectives for customers implementing the Citizen Developer Program? 17:51 - What role does Generative AI play with the Citizen Developer Program?   To learn more about the implementation and adoption of the ServiceNow Platform, subscribe to the Customer Connection Podcast on Apple Podcasts or wherever you listen to podcasts. For feedback, please send us an email at [email protected] omnystudio.com/listener for privacy information.

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