Since the COVID 19 pandemic began in 2020, same day/next day delivery — something that was previously considered a premium service — has become a normal, and even expected, way to shop, largely thanks to Amazon.In this encore episode of CSU's The Audit, associate professor of operations and supply chain management Zac Rogers shares how this model of shipping works, why brick-and-mortar stores will never go away and the surprising reason all those Amazon returns might not be as bad as you might think. (Originally aired Nov. 2023)

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