Conversations That Matter, a podcast from Uniphore

Conversations That Matter, a podcast from Uniphore

Por: Dan Sanchez
Welcome to Conversations that Matter, a podcast from Uniphore. Here, we explore the latest customer experience trends, innovations, best practices and more with well-known thought leaders and industry experts. Tune in and join the conversation.
48 episodios disponibles

Latest episodes of the podcast Conversations That Matter, a podcast from Uniphore

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Ep. 7 - An Overview of Emotion AI 09/02/2022
Ep. 6 - Understanding Non-Verbal Communication w/ Multimodal Understanding 09/02/2022
Ep. 5 - Natural Language Understanding: How Machines Comprehend Human Speech 28/01/2022
Ep. 4 - An Overview of Conversational AI 18/01/2022
Ep. 3 - The What, Why & How of Conversational Automation 08/12/2021
Ep. 2 - The Future of AI with IDC AI Analyst Hayley Sutherland 17/11/2021
Ep. 1 - Conversational AI: Teaching a Computer to Understand Human Language 10/11/2021
Ep. 13 - Uniphore & Jacada: A Revolution in Customer Experience 27/10/2021
Ep. 12 - A CX Day Conversation w/ Subreina Thelwell 20/10/2021
Ep. 11 - Making WISE Experiences with Dan Gingiss 14/09/2021
Ep. 10 - Humanizing the Digital Experience with Dipu KV, Bajaj Allianz General 02/09/2021
Ep. 9 - Improving After-Call Work with Automation 09/06/2021
Ep. 6 - Day in the Life of a Contact Center Leader w/ Eric Scipio Del Campo 18/05/2021
Ep. 8 - Promise, Action, Recovery: The Guaranteed Customer Experience 12/05/2021
Ep. 7 - Zooming In & Out at a Contact Center w/ Heather Arthur 06/05/2021
Ep. 5 - The Importance of Mission-Driven CX 04/03/2021
Ep. 4 - The Global Outlook for AI and Automation in the Enterprise w/ John Chambers & Andrea Ayers 16/02/2021
Ep. 3 - The Future Leader w/ Jacob Morgan 14/01/2021
Ep. 2 - COVID Reshapes Traditional Customer Service w/ Umesh Sachdev and Annie Weckesser 22/12/2020
Ep. 1 - Contact Center Predictions for 2021 w/ Leslie O'Flahavan, Dan Miller, and Neal Topf 09/12/2020
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