Ep. 2 - COVID Reshapes Traditional Customer Service w/ Umesh Sachdev and Annie Weckesser

Conversations That Matter, a podcast from Uniphore
22/12/2020 27 min Temporada 1 Episodio 2
Ep. 2 - COVID Reshapes Traditional Customer Service w/ Umesh Sachdev and Annie Weckesser

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Episode Synopsis

Acceptance of technology, customer confidence, and agent training are all clear themes in a new COVID-era report published by Uniphore.

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