Key Points:Introduction to Tiffany Hamilton:Director of Legal Innovation, Analytics, and Technology at DHL Supply Chain.Eight and a half years at DHL, starting as the sole legal ops resource.Building the Legal Ops Team:Initial challenges and strategic growth of the legal ops team.Aligning team resources with the CLOCK Core 12 pillars.Legacy CLM System Migration:Issues with the in-house legacy CLM system and the need for a new solution.Gathering stakeholder feedback to identify pain points and requirements.Data Cleanup and Governance:The messy process of data cleanup and the importance of data governance.Collaboration with the vendor to ensure clean data migration.Integrating AI in Contract Management:Combining a repository with AI capabilities for contract drafting and data extraction.Ensuring human oversight at every step to confirm accuracy.Lessons Learned and Key Takeaways:Importance of understanding data and stakeholder needs.The role of information governance in system implementation.The significance of user adoption for the success of new systems.Final Thoughts and Contact Information:Tiffany’s enthusiasm for data and information governance.Invitation to connect with Tiffany on LinkedIn or at industry conferences like CLOCK. 

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