Contact Center Show

Contact Center Show

Por: Amas Tenumah & Bob Furniss
This is the public square for all things contact center. This is where the world's best Call & Contact center professionals come to get better at delivering a great experience for customers.

Your contact center mentors - Amas Tenumah & Bob Furniss
80 episodios disponibles

Latest episodes of the podcast Contact Center Show

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When Social media becomes the primary means of customer service 08/03/2023
Why should you use social for customer service 03/03/2023
When customers never have to hold? 27/02/2023
Will ChatGPT answer 25% of all your inquiries? 17/02/2023
Is the Contact center the most interesting place in Corporate America? 13/02/2023
Should We Join Frontier Airlines in Eliminating Calls? 21/01/2023
How to Deal with Escalations 02/01/2023
Your Call is Being Recorded for quality purposes 29/12/2022
Is Training to blame for Customer service failure? 12/12/2022
What is Workforce Management? 28/11/2022
The only metric you should measure in a contact center. 14/11/2022
Who is a contact Center Supervisor? 07/11/2022
Who is a contact center representative? 04/11/2022
Who should own the contact center? 19/10/2022
What is a Contact Center - Part 2 29/08/2022
What is a Contact Center? 23/08/2022
What is a Call Center? 16/08/2022
Leadership Series - Analytics and Reporting 31/01/2022
Leadership Series - Coaching 24/01/2022
Leadership Series - Communication 17/01/2022
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