Listen "Who is a contact Center Supervisor?"
Episode Synopsis
Notable quotes "I miss my old job some days it was less chaotic. I used to be an ER Nurse and I am now a call center supervisor in Manila" "I am a manager, a leader, a therapist, a coach, an arbitrator, a time manager, a workforce manager, a teacher, a quality..." I was the best agent - I am now probably the most undertrained manager in the company with lots of responsibility and hats to wear! Contact Amas and Bob. http://linkedin.com/in/amastenumah/ https://www.linkedin.com/in/bobfurniss/
More episodes of the podcast Contact Center Show
Is Salesforce and CRM in trouble?
12/10/2025
The Impact of Marketing on contact center
06/10/2025
Are Contact Centers Really Profit Centers?
29/09/2025
Stuck Between AI and Customers
22/09/2025
BPO Success vs Failure
09/07/2025
Bob's new book: on to blue
16/06/2025
Why phone service won't go away
04/06/2025
ZARZA We are Zarza, the prestigious firm behind major projects in information technology.