In this episode of the Conflict Skills Podcast, host Simon Goode explores the essential skillset for anyone who finds themselves in the role of an "accidental mediator," such as managers or HR professionals dealing with workplace conflict. He breaks down six key areas: self-regulation, de-escalation, empathetic listening, coaching (using the GROW model), assertiveness and boundaries, and creating the conditions for success in conflict resolution. Throughout the episode, Simon shares practical frameworks and tips to help listeners navigate these situations more effectively and encourages feedback on this lecture-style format versus case-study discussions.TIMESTAMPS: 00:00 "Accidental Mediator Conflict Tools"06:59 "Exploring Self and Regulation"11:59 Attention Shapes Mind and Experience17:06 Navigating Conflict and De-escalation25:20 De-escalation Through Empathy & Clarity29:31 Open vs. Closed Questions Explained35:19 "Empathy and Mediation Strategies"38:58 Clarity Through Questions in Conflict46:59 "Positive Confrontation Over Emotions"49:57 Mediation vs. Performance Management Consequences56:03 Setting Conditions for Collaboration59:47 "Accidental Mediator's Key Steps"Click here to send me a quick message via FanMailSupport the showThank you so much for listening! I'd love to know what you think and connect. website: simongoode.com email: [email protected]

Ver todos los episodios