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Listen "How to Advise Your Way to a Proactive Customer Experience"
Episode Synopsis
The reality is, clearing the bar in its current position isn't much of a challenge. That is of course if your only comparing yourself to others in the insurance industry. The problem with that is we do not exist in a business vacuum. The standard set by other "professional" industries has made the lack of real-time communication very apparent. Billie Jo Galle, Vice President of Marketing and Business Development at TRICORE insurance, talks about how they're doing what they can to make things more automatic.
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