On this episode of the Change Agent CTO Podcast, Nathan sits down with the CIO of FoxWorld Travel, Sam Hilgendorf, to discuss the ebb and flow of changes thatoccurred in and outside the travel industry during the height of the pandemicand onward. What do leaders need to prioritize and how does one balance themeasures of success while also learning from the downfalls? From transparency ofleadership teams to pivoting customer engagement methods, this episode bringsto light the importance of sticking to your guns and responding to adversity.

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