Ep. 163 - When Operations Doesn't Serve the Customer

Business 300
24/02/2025 4 min
Ep. 163 - When Operations Doesn't Serve the Customer

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Episode Synopsis

In delivering value, Operations must hold the customer as the definer of what is right - right quantity, right quality, right timing - and then structure the systems accordingly. The customer, the business, and the operations function itself loses when Operations doesn't serve the customer.
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