Bulletproof Hygiene Podcast Episode 24 Hosts: Charissa Wood, RDH  & Brittany Simon, CRDH, BASD Key Takeaways: Introduction Fixed Mindset Non-verbal Communication Intentional To Present Yourself Active Listening Come Across Confidently Facial Expressions/Cues Establish Trust And Communication Tone That We Use Mirroring And Matching Engage The Patient's Senses The Pause After A Yes References:Summit 2021 Mighty networks: Bulletproof Hygiene Bulletproof Hygiene: The Guide For Finding Fulfillment Through Purposeful, Profitable Hygiene Tweetables: We're here to make our patients healthy! Charissa Wood What we're saying matters, but what we're doing physically matters even more. Charissa Wood Make the patient's condition relatable and understandable to them. Charissa Wood Listening is the biggest key to communication. Charissa Wood The most effective communication is when we can merge their wants to our wants. Brittany Simon Pictures are everything. Charissa Wood Empathy and understanding must always precede advice and problem solving. Charissa Wood

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