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Listen ""Bridging the Gap" Episode #2"
Episode Synopsis
Every organization has a performance gap between its top performers and the rest.
In this week's episode, James and Jeff discuss some of the ramifications this has on a business and some of the ways companies are trying to close that gap which is not very effective.
Have you witnessed a big gap in performance when calling into support or sales? We would love to hear about it, good or bad.
In this week's episode, James and Jeff discuss some of the ramifications this has on a business and some of the ways companies are trying to close that gap which is not very effective.
Have you witnessed a big gap in performance when calling into support or sales? We would love to hear about it, good or bad.
More episodes of the podcast BRIDGING THE GAP
"Bridging the Gap" - Episode 11 w/ Carolina Aramayo, SVP, Contact Center Transformation at BBVA
28/06/2021
"Bridging the Gap" - Episode 10 w/ Brandi Yates and Jaysa Boyer from Ultimate Medical Academy
16/06/2021
"Bridging the Gap" - Episode 9 w/ Natalie Beckerman, EVP and COO at Fidelity National Home Warranty
16/06/2021
"Bridging the Gap" - Episode 6 w/ Cheryl China, Director of Credit Card Servicing for Citizens Bank
04/06/2021
Bridging the Gap - Episode #5
24/05/2021
"Bridging the Gap" Episode #4
17/05/2021
Bridging the Gap - Episode #1
22/04/2021
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