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Listen ""Bridging the Gap" - Episode 7 w/ Mike Bowman, Director of Servicing Operations at ECSI"
Episode Synopsis
Customer Contact Week (CCW) is coming up June 28th in Las Vegas and we are running a series of interviews with speakers and board members from the event.
In this episode, we are joined by Mike Bowman, Director of Servicing Operations at ECSI. Mike has been managing contact centers for over 20 and you can tell that he loves what he does!
Hear Mike talk about his experience with CCW and the trends he is seeing out there around automation & chatbots.
In this episode, we are joined by Mike Bowman, Director of Servicing Operations at ECSI. Mike has been managing contact centers for over 20 and you can tell that he loves what he does!
Hear Mike talk about his experience with CCW and the trends he is seeing out there around automation & chatbots.
More episodes of the podcast BRIDGING THE GAP
"Bridging the Gap" - Episode 11 w/ Carolina Aramayo, SVP, Contact Center Transformation at BBVA
28/06/2021
"Bridging the Gap" - Episode 10 w/ Brandi Yates and Jaysa Boyer from Ultimate Medical Academy
16/06/2021
"Bridging the Gap" - Episode 9 w/ Natalie Beckerman, EVP and COO at Fidelity National Home Warranty
16/06/2021
"Bridging the Gap" - Episode 6 w/ Cheryl China, Director of Credit Card Servicing for Citizens Bank
04/06/2021
Bridging the Gap - Episode #5
24/05/2021
"Bridging the Gap" Episode #4
17/05/2021
"Bridging the Gap" Episode #2
26/04/2021
Bridging the Gap - Episode #1
22/04/2021
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