2:45 How we were taught to apologize.  3:00 Keeping it simple- here are the two parts you need to craft an effective apology 3:30 Step One: Make it personal and specific  4:25 Step Two: Acknowledge your mistake 5:30 Step Three: Putting yourself in their shoes 6:15 Step Four: Apologies without conditions  7:25 Excuses vs. Explanations 7:40 Step Five: Follow through 8:30 The point of an apology 9:30 What to do if you aren't actually sorry  11:20 Step one: Express Understanding  12:15 Step two: Express your perspective without being defensive  13:00 Step three: Focus on how to move forward Podcast Host: Lucy Price Shift Your Story Links Interested in working with me? Book a free 30-minute introduction call here:  https://www.shiftyourstory.net/connectioncall Website: www.shiftyourstory.net Music Featured: "Storm Warning" by Wakefire

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