What if the next leap in workers’ comp is not a new tool, but better conversations? Brandi Lewis says speaking the injured worker’s language and opening doors for new talent changes everything.Recorded live at WCI in Orlando, Florida, Marc Cunningham sits down with Brandi Lewis, founder of Health Plus Trans, to talk about building people-first services that remove friction for injured workers. She shares the personal story that shaped her mission and how tech paired with empathy improves outcomes. They also walk through her WRMC cohort model for bringing high school and college students into claims, risk, and managed care.In this episode:How translation, interpretation, and concierge support help injured workers understand care and move through recovery.The shifts Brandi sees across claims today, from smarter tech to fresh leadership, and what she is looking to spark at WCI.A practical playbook for the talent pipeline, including WRMC cohorts, outreach before college, and pathways that do not require a four-year degree.

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