What happens when a career built on claims and compliance turns into a mission to reshape the future of workers’ comp? Carlos Luna believes the answer is found in people, purpose, and bold new ideas.At WCI in Orlando, Marc Cunningham sits down with Carlos Luna, founder and CEO of Luna Link, to talk about his 20-year journey from the claims desk to entrepreneurship. Carlos shares the moment that gave him a deeper purpose for his work, why he launched Luna Link as a new model for connecting buyers and vendors, and how he sees the role of data, technology, and mentorship shaping the industry. This conversation brings forward the human side of leadership while tackling some of the biggest questions facing workers’ comp today.In this episode:How a single call from an injured worker changed Carlos’s perspective on insuranceThe Costco-inspired model behind Luna Link and why it matters for claims leadersBalancing AI, people, and mentorship to build a more resilient industry

Ver todos los episodios