In this episode of Beyond the Backlog, we are honored to host Michelle Poon, Director of Product Management at Zendesk. We explore her bold transition from nonprofit tech, to leading fraud detection at Adobe and now into her current role at Zendesk where she leads critical cloud operations with 140 engineers, driving FinOps, and developer experience.As a Berkeley Haas alum, Michelle sits with Berkeley Haas PM Club and opens up about breaking into product management, how she learned to lead highly technical teams, and the importance of staying true to your values as you grow in your career.From embracing discomfort to becoming a coalition builder across teams, Michelle shares honest lessons, practical frameworks, and inspiration for anyone looking to pivot into product and thrive — especially those coming from non-traditional paths

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