What if the ordinary didn’t have to stay ordinary? In this episode, we explore a powerful lesson from an unlikely source: the fast-food drive-thru. Chick-fil-A took something universally accepted as slow, frustrating, and barely functional—and transformed it into an experience people prefer, even if it means waiting longer. They didn’t invent a new product or create a breakthrough technology. They simply looked at a familiar system and asked a bold question: “Could this be better?”That question changed everything.Join us as we unpack how one small shift—from tolerable to exceptional—can transform not just a business model, but the way we think about improvement, innovation, and leadership. Because the biggest breakthroughs often come not from starting new things… but from doing old things better than anyone expects.💡 What You’ll Learn:• Why innovation is often about execution, not invention • How Chick-fil-A turned a frustrating experience into a competitive advantage • The hidden power of adding humanity, not just efficiency • How to spot “normal” systems in your life that are begging for improvement • The mindset shift that moves you from accepting problems to transforming them🛠️ Action Step:Identify one routine, process, or habit you’ve accepted as “just the way it is.” Ask yourself: “What would this look like if it were exceptional?” Then take one step—just one—to make it better.📌 Perfect For:• Innovators, creators, and problem-solvers • Leaders looking to upgrade culture and customer experience • Teams stuck in “we’ve always done it this way” thinking • Anyone ready to turn frustration into opportunity • People who believe excellence is a choice

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