Listen "Mobile Apps and How They Can Change Auto Repair | Jeremy Glassco"
Episode Synopsis
Cinch has done wonders for my repair shop - let them do the same for you. See how it works today! CLICK HEREJeremy Glassco is the founder of AppFueled. Today, he and Chris talk about the use of apps and technology in repair shops today. Jeremy underscores the importance of integrating mobile apps as a communication medium to improve the customer experience. He shares strategies for creating a membership pathway for customers, showcasing how businesses can leverage apps to forge deeper connections and increase repeat business.00:00 Seattle's Tech Talent and Dot Com Era04:01 App Fueled: Apps Aren't Silver Bullets08:13 Retail Apps Influence Consumer Behavior13:25 Maximizing Shop Apps for Customers15:55 Consumer Choice: App Loyalty Influence18:29 "Price vs. Convenience: Customer Insights"22:53 Categorizing Push Notification Priorities26:22 CRM Certification Announcement27:16 "App Fueled: CRM Replacement Option"30:38 CRM Flexibility and User Choice35:14 "Force Multiplier Through Customer Engagement"38:29 "Apps Driving Consumer Engagement Shift"39:53 "Sell, Not Use" Mentality