This episode outlines the functionalities of Odoo's Live Chat application, a tool designed for real-time customer interaction on websites. It details how to enable and configure live chat channels, including setting up operators, customizing the chat window's appearance, and defining channel rules for when the chat appears. The episode also explains the creation and management of chatbots, which mimic human conversation through pre-written scripts and various step types for information exchange, lead generation, or ticket creation. Additionally, the episode covers the use of commands and canned responses to enhance operator efficiency, the process for customers to rate conversations and provide feedback, and various reporting features to monitor chat session history, statistics, and operator performance.

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