This episode outlines the configuration and utilization of Voice over Internet Protocol (VoIP) services within the Odoo ecosystem, primarily focusing on integration with the Axivox and OnSIP providers. It describes how to set up various call management features, such as dial plans for automated routing, call queues for efficient customer support, and conference calls for team collaboration. The episode also covers user management within Axivox, including setting up individual user accounts, configuring forwarding rules, and managing caller ID. Furthermore, it details how to access and use the VoIP widget across different devices like desktops and mobile phones, and explain workflows for sales and support teams employing VoIP. Finally, the episode provides troubleshooting steps for common VoIP issues and guide users on configuring voicemails, audio messages, and hold music.

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