Episode Synopsis "E10: "And that is why we have Aiwo" – with Jan Rosnell (MTV)"

For our 10th Aiwo Studio episode we were happy to have our customer MTV, a leading media corporation in Finland, in the Studio with us. MTV has been utilizing Aiwo CX service to get a more holistic and better understanding of their customer experience. By using Aiwo, MTV has achieved tremendous results for their customer service and their business! In this episode Aiwo's Concept Designer Tiia Rahkonen and COO Jani Jokela discuss with the MTV's Service Design Lead Jan Rosnell about MTV's experiences by using Aiwo CX. Jan will answer our questions regarding the challenges that they wanted to solve with Aiwo and why MTV chose Aiwo in the first place! Jan will also share a wonderful case example about the situation where MTV achieved concrete business benefit in their profit and was able to increase their CX Score by making changes based on the findings that they found out from the real-time analysis that Aiwo CX had made for them. Host: Tiia Rahkonen *********************   Aiwo Studio is Aiwo Digital's video series and podcast, where we discuss about different themes around customer and employee experience, customer understanding, data analysing, qualitative analytics and leadership. In the Studio we have amazing guests who are experts in the topics in addition to our wonderful Aiwo Team members who will be also visiting the Studio once in a while. Listen to our interesting and insightful episodes to hear more! To about our service and Aiwo as a company, you can visit our website www.aiwo.ai and follow us on social media! We have episodes both in English and in Finnish.                 LinkedIn: Aiwo Digital Twitter: @AiwoDigital Subscribe to our YouTube channel where you can see the episodes in video: Aiwo Music: Olli Suoranta       In Finnish/suomeksi: Aiwo Studio on Aiwo Digital Oy:n videosarja ja podcast, jossa keskustelemme eri teemoista asiakaskokemuksen, työntekijäkokemuksen, asiakasymmärryksen, datan analysoimisen, laadullisen analytiikan ja johtamisen ympärillä. Studiossamme vierailee upeita vieraita, jotka ovat aiheidemme ammattilaisia, minkä lisäksi pääset silloin tällöin kuulemaan myös Aiwon mahtavia tiimiläisiä studiossa. Tutustu mielenkiintoisiin ja oivaltaviin jaksoihimme kuullaksesi lisää! Voit lukea lisää palveluistamme ja Aiwosta yrityksenä verkkosivuiltamme www.aiwo.ai sekä seurata meitä sosiaalisessa mediassa! Aiwo Studiossa on jaksoja sekä suomen että englannin kielellä.         LinkedIn: Aiwo Digital Twitter: @AiwoDigital Tilaa myös YouTube -kanavamme, josta jaksot on katsottavissa videoversioina: Aiwo Musiikki: Olli Suoranta

Listen "E10: "And that is why we have Aiwo" – with Jan Rosnell (MTV)"

More episodes of the podcast Aiwo Studio

• E14: Analyzing customer feedback in e-commerce and retail – with Sara Toivakainen (Stockmann)
• J13: Rekrytointi, työnhaku ja henkilöstökokemus – vieraana Saana Rossi (Vincit)
• J12: Häiriökysyntä, resilienssi ja valtarakenteet - vieraana Hermanni Hyytiälä
• J11: Menestys syntyy asiakaskokemuksesta – vieraana kirjailijat Salla Seppä & Liisa Holma
• E10: "And that is why we have Aiwo" – with Jan Rosnell (MTV)
• E9: Why it's important to understand customer and employee experience? – with Aava & Bang
• E8: Design Anthropologist in a marketing communications and advertising agency - with Anna Haverinen (Grundlage)
• E7: Design and customer experience in Finland – with Tuomas Manninen (OP Financial Group)
• J6: Uusia työkaluja strategiatyöhön - vieraana Mikko Leskelä (Noren)
• E5: How did Aiwo's and CC-Interactive's cooperation start?
• E4: How has Cargotec utilized Aiwo to analyze their employee satisfaction? - with Ville Karkiainen (Kalmar Mobile Solutions, Cargotec)
• E3: Aiwo and Australia – what is going on?
• E2: Why should organizations change from text analytics to qualitative analytics?
• E1: Why is Aiwo doing qualitative analytics based on AI?