Audio from the 2023 Charleston Conference from the session titled: Stewarding Electronic Resources During Challenging Times presented by Denise Branch, Head Electronic and Continuing Resources at Virginia Commonwealth University, Beth Bernhardt, Consortia Account Manager, Oxford University Press, and Tamar Ganor, Content Product Manager, Ex Libris, a Clarivate Company.  Libraries rely heavily on electronic resources to fulfill users' research needs. They are constantly faced with limited staffing, increasing volume of electronic resources, and a complicated mix of systems, standards, platforms, vendors, and authentication models. The tools that are used to manage these resources are constantly evolving, along with users' needs and expectations. The staff who manage electronic resources are expected to be skilled and possess up-to-date knowledge of trends. Successful work plans are put in place to identify, define, and establish goals for tracking and managing electronic resources and help libraries to handle unforeseen challenges. Collaboration with internal and external stakeholders is essential when libraries want to deliver enhanced discovery and access and expert troubleshooting. All of these techniques open up a window for outstanding customer service. We'll hear what the library at Virginia Commonwealth University is doing to effectively steward electronic resources to reduce the bumps in the road and give users what they want. Video of the presentation available at: https://youtu.be/jqFZTQMnEts Social Media: https://www.linkedin.com/in/denise-branch-36012510/ https://www.linkedin.com/in/beth-bernhardt-16096b9/ https://www.linkedin.com/in/tamar-ganor-%D7%AA%D7%9E%D7%A8-%D7%92%D7%A0%D7%90%D7%95%D7%A8-151581103/ Twitter: Keywords: #VCULibraries, #OUP, #ExLibris, #Libraries, #ElectronicResources, #EResourceManagement, #LibraryServices, #LibraryTrends, #LibraryStaff, #LibraryTech, #InformationAccess, #ResearchSupport, #Resources, #Researchers, #scholcomm, #books, #printing, #collaboration, #engagement, #problemsolvers, #academics, #publishing, #ScholarlyPublishing, #AcademicLibraries, #AcademicPublishing, #libraries, #librarians, #information, #2023ChsConf,  #LibrariesAndVendors, #LibrariesAndPublishers, #libraryissues, #libraryneeds,#librarylove, #librarychallenges, #libraryconference #podcast  

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