Working Smarter: Presented by Calabrio

Working Smarter: Presented by Calabrio

Por: Calabrio
In this series we will discuss Contact Center industry trends and best practices, as well as sharing success stories and pain points with some of the most innovative professionals in the industry. Join us as we learn and grow together in order to provide world class customer service to each and every one of our clients.
50 episodios disponibles

Latest episodes of the podcast Working Smarter: Presented by Calabrio

Mostrando página 2 de 3

Using CX to Defend Your Brand with Nate Brown 14/12/2022
Empowering Agents: Amazon Web Services & AI in Contact Centers 01/12/2022
Part 2- State of the Contact Center 2022 with Shep Hyken 02/11/2022
State of the Contact Center 2022 with Shep Hyken 25/10/2022
Kathy Sobus of ConvergeOne - Employee Engagement and Quiet Quitting 18/10/2022
Addressing the Challenges of Modern Contact Centers with Cisco and Calabrio 03/10/2022
Preference-Based Scheduling with Ashley Snow 08/08/2022
Juanita Coley - That WFM Girl discusses WFM and her career 21/06/2022
Calabrio and Webhelp Anywhere - Reimagining CX for a Competitive Advantage 18/05/2022
Information Security with Calabrio's Security Experts 11/04/2022
Datagamz - The Impact of Employee Engagement on CX with Kunal Rahalkar 17/02/2022
Clare Muscutt - Founder and CEO of Women in CX 18/01/2022
PCI Pal - Are you PCI Compliant? 29/11/2021
Calabrio Working Smarter Trailer 10/11/2021
Agent Well Being - How do our agents feel? 11/10/2021
Katie Martell - Marketing Influencer - How to bridge the gap between Marketing and the Contact Center 13/07/2021
Vicki Herrell - SWPP and QATC, helping WFM and QM Professionals Grow and Network 23/06/2021
John Weippert - Cummins - Forecasting for Gigantic Engines 25/05/2021
Kate Brouse with NTI - Helping Disabled Individuals Find Call Center Jobs 04/05/2021
Michelle Bunch - Mental Health and Contact Center Employees 12/04/2021
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