Preference-Based Scheduling with Ashley Snow

Working Smarter: Presented by Calabrio
08/08/2022 29 min Temporada 3 Episodio 13
Preference-Based Scheduling with Ashley Snow

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Episode Synopsis


Ashley is a major reason that Alliant Energy has paved the way in the US using preference-based scheduling with Calabrio WFM. Listen to hear about their implementation process, agent feedback and challenges they have overcome to ultimately decrease attrition and maintain agent wellbeing!

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