In this episode of the Words of Wisdom Podcast, we sit down with Heather Potter of Paint ‘n Fun Ceramics to explore what it truly means to create memorable customer experiences. Heather shares how empathy and understanding play a vital role in customer service, helping businesses leave a lasting impact on the people they serve. We also talk about the balance between personal and professional life—and how those lines can sometimes blur in the world of small business.Heather also gives us a behind-the-scenes look at how Paint ‘n Fun approaches event planning, item selection, and collaborations, all with the goal of serving the New River Valley in meaningful ways. By looking ahead to future opportunities while also reflecting on past successes and lessons learned, Heather shows how businesses can grow with intention and purpose.Learn more at paintnfunceramics.com

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