Magic Kingdom - Little things make a big Difference Ch. 4

24/09/2019 16 min
Magic Kingdom - Little things make a big Difference Ch. 4

Listen "Magic Kingdom - Little things make a big Difference Ch. 4"

Episode Synopsis

In this chapter, Disney gives us the reason to show special attention to the little details. We will challenge ourselves to find the areas where we just get by instead of exceeding the customers' expectations. Even Disney has limited resources so we will figure out where to concentrate our efforts in order to get the biggest return. We will go over the importance of "Imagineering". We are going to find things our customers can brag about us creating that retention we want.