What Makes Journey-Centric Companies Different

What It Means: A Forrester Podcast
23/05/2024 22 min
What Makes Journey-Centric Companies Different

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Episode Synopsis

Journey centricity can help companies boost their revenue, reduce costs, and build better experiences for customers and employees. What defines a journey-centric company, and what does it take to become one? Vice President and Principal Analyst Joana de Quintanilha explains on this week’s episode of What It Means.

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