Today my guest and I are talking about the airport hospitality industry. One of my great regulars at stout public house takes me through his 20+ year professional journey which started with him working concessions and selling tickets in a Del Mar movie theatre, to now working as the general manager of the Stone Brewing Bar located in Terminal 2 of San Diego International Airport. Today we’re talking about real reasons why people go out to restaurants and the importance of focusing on the service aspect, which is something that we see is falling off in the industry.

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