Unless you’ve been living under a rock, you’ve probably used some form of BOPIS (buy online pick-up in store), ship from store or ship to store. Retailers are pulling out all the stops to get goods to their customers on their terms. Yet most companies are ‘bolting-on’ the operation of these services, and not properly assessing or accounting for the additional needs (space, associates, product) of these growing orders. Well that’s where this week’s guest comes into play as Lee Peterson talks with Joanne Heyob, SVP Operations & Strategy Design at WD Partners. Joanne shares how her team works with brands to understand the floor plan, product flow, peak traffic times and so much more in order to create seamless experiences for the associates and customers.

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