Cups full of woe: what we can learn from this year’s VW and Starbucks reputation crises

10/12/2018 16 min
Cups full of woe: what we can learn from this year’s VW and Starbucks reputation crises

Listen "Cups full of woe: what we can learn from this year’s VW and Starbucks reputation crises"

Episode Synopsis

The Centre's Executive Director Wayne Burns is interviewed by Joe Bourke about two case studies in issues and crisis management: the VW emissions scandal and the Starbucks racism incident. Wayne discusses the lessons corporate affairs practitioners can learn from these cases, and about how practitioners can ensure an issue doesn't turn into a full blown crisis.

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