This is John, I have recently finished reading Extreme Ownership by Jocko Willink and Leif Babin, two Untied States Navy Seals who taught me about taking ownership for mistakes and failures. It is hard to do it. In life and in your hosting journey, it is crucial to take a look at the person in the mirror - this is everything for personal and professional growth.Tim is going to share an experience that he had to take ownership of, an experience that literally broke his heart - a guest could not check in past midnight. He is going to explain how he handled it. Best of all, the guest left pleased and has even referred friends that have booked for future stays! We will teach you the mindset on how to turn a bad situation around by doing the right thing by the guest, always. This is called Extreme Ownership.In this podcast:Tim goes over the worst situation he has been in with a guest, why it was his fault, and how he took ownership and turned it aroundWhy having a Plan B is importantThe mindset of Extreme Ownership and how you can use it in your hosting journeyFor more information on Extreme Ownership, you can visit https://echelonfront.com/extreme-ownership/Want to know more, need more help or have an idea for a podcast episode? Reach out to us at [email protected]. Join our owner community on facebook (we love to connect with other hosts!)Listen to our latest podcast and subscribe on iTunes, Spotify, Amazon Music, Google Podcasts, and RSS. Please rate, review, and subscribe - all support helps us grow our community.

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