When you follow-up with your Airbnb guests, great things happen. Today, Tim and John discuss 6+ follow-up tips to deliver a 5-star post-checkout experience on Airbnb and VRBO.Send checkout instructions 24 hours before checkout day Invite feedback from your guests to improve the future guest experience & respond to the feedbackFollow up with your guests a couple of days post check-out to continue the dialogueCollect information to create follow up opportunities and stay top of mind (think holiday emails, happy birthday, etc)Appropriate frequency to follow-up with your guests & create repeat bookings Do not chase 5-star reviews as the objective, chase an awesome guest experience and the reviews will followThe 5-star review is your report card as a host on how well you are hosting your guest. It is the direct grade of your guest experience. There are no shortcuts. Creating an awesome guest experience leads to great feedback, which leads to great reviews. When you do get a bad review, use it as a learning opportunity to fine tune your guest experience for future guests. Any review less than 5-stars is not necessarily a bad thing, it is an opportunity to grow and do better.Want to know more, need more help or have an idea for a podcast episode? Reach out to us at [email protected]. Join our owner community on facebook (we love to connect with other hosts!)Listen to our latest podcast and subscribe on iTunes, Spotify, Amazon Music, Google Podcasts, and RSS. Please rate, review, and subscribe - all support helps us grow our community.Are you in Florida and need a new airbnb cleaning service? Try Vacationhomehelp.com so we can refer you to your new rockstar cleaning team and earn more 5-star reviews for cleanliness.

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