Send us a textIn this episode I explore how product teams can better anticipate and measure user experience in a world where interaction patterns are shifting—from clicks and forms to voice and chat. Why AI is transforming the way users interact with technologyThe importance of treating design choices like “ingredients” in a recipeHow to build internal benchmarks to predict user experience outcomesLessons from AI tools like ChatGPT and the rise of “Generative Engine Optimization”Practical ways to align intended vs. actual user experience through experiment designSupport the show

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