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Episode Synopsis "Smart Call #62 – Christmas in the contact centre"
This week’s Smart Call is brought to you by Verint, who ran seminars in Sydney and Melbourne this week entitled How to Survive (and even Thrive) During the Economic Downturn. Verint’s Principal Global Solutions Consultant Bill Durr joins us with part two of his presentation to the event. Our feature interview is with Toby Poulson, Chief [...]
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