Founder and CEO of Unique Hospitality Solutions and former Mandarin Oriental Group Director of Rooms Ms. Anja Luthje shares how she worked with her team at Mandarin Oriental to create a customized Covid19 Framework for The Group. They identified 3 types of ‘new guests’:- The Covid Sensitive- The Covid Super Sensitive- The Covid Fatiguedand kept their employees engaged and motivated with:- 1  podcast a day on the employee's App- Support on Mental Health with talks and training- Voice Modulation while wearing the face mask I have particularly enjoyed my chat with Anja, not just because she is as passionate about hospitality as I am, but also because she was able to turn that passion into a powerful tool to launch her business in a time where pivoting and spotting opportunities seems to be the way to go in Tourism and Travel. Find out more about the podcast on the Facebook Page or on the Instagram PageHost of Truth Behind Travel Podcast, Dolores Semeraro is a sought-after international tourism keynote speaker and sustainable tourism marketing professional. Dolores actively works in the tourism and travel conference space as a keynote speaker and moderator, gracing the stages of international tourism summits and trade shows. As a professional keynote speaker, Dolores’ speaking topics encompass sustainability in tourism, digital marketing and how to identify today’s traveler’s needs through technology and innovation. 5 years ago, Dolores launched her podcast show named ‘Truth Behind Travel Podcast’ where she regularly interviews tourism and travel industry leaders and representatives on how to rebuild the future of travel. www.doloressemeraro.com [email protected] Instagram @dolores_semeraro LinkedIn @dolores.sem

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