Think a flight delay is just about the weather? Think again. In this episode, we dive into the high-stakes world of airport operations to explore the four forces that can make - or break - your journey. From last-minute aircraft changes to overloaded baggage systems, we unpack how Munich Airport and Lufthansa use process intelligence to keep passengers and bags moving smoothly - even when chaos strikes.Featuring Julian Rott (Munich Airport) and Maximilian Hoffmann (Lufthansa).-- About the Show -- Trust the Process is the show where process pioneers reveal the science, stories and secrets to make processes work - so you can, too.Hosted by Angela-Sophia Gebert from the Celonis Academic Alliance, it's the podcast that demystifies the world of Process Mining and Process Intelligence. -- About Celonis -- Celonis makes processes work for people, companies, and the planet.Since 2011, Celonis has helped 1,000+ of the world’s largest companies to realize value across the top, bottom, and green line.Because when processes work, everything works.

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