J.D. Power Work-At-Home Podcast - Episode 6

16/11/2020 22 min

Listen "J.D. Power Work-At-Home Podcast - Episode 6"

Episode Synopsis

Ted Nardin and Brian Kearney from 5th Talent join J.D. Power’s Michael Vermillion and Mark Miller to discuss issues and trends related to the shift to Work-at-Home for customer service operations.

Topics discussed during this podcast include:

-- Meaningful Work: the “magic metric”
-- Key findings from Work-At-Home study
-- Work-At-Home fatigue
-- Recommendations for isolating and addressing frustrations